As everyone in the printing world knows, printing isn’t just about pressing ink onto paper. It’s a team sport—a full-on collaboration of services that go beyond the print floor. We’re talking finishing treatments, specialty packaging, and one of the trickiest parts of all: logistics.
In China, most printing factories only handle the "printing" part. Fair enough. But at Call2Print, we’ve always done things a little differently. We try to remove as much friction as possible for our clients so they can focus on their business, not on managing vendors. That’s why we’ve spent years developing a reliable, flexible network of partners and suppliers—and why we coordinate everything under one roof.
So when something breaks that chain, it really stands out.
Just a few days ago, we had a job that required outsourcing part of the production. No big deal—we’ve worked with this particular factory over ten times. Not huge, but reliable. Or so I thought.
That morning, all I needed was a simple update: "Is the order ready for pickup? Can we send our driver?" Easy, right?
I called the front desk—no answer.
I got hold of the production manager—he was in a meeting and had no idea about the job status.
I tried the warehouse staff—they weren’t authorized to check the production floor.
Three departments, one hour, zero answers.
Eventually, I had to contact the factory owner directly. I hated to do it—this really wasn’t something that should land on his desk. But I had no choice. He had to make his own round of calls just to get back to me with the update. By the time I finally got a proper answer from their customer service team, I’d lost over an hour—and a lot of patience.
For us, that kind of delay isn’t just frustrating—it’s risky, especially with export jobs where timing is everything. Freight bookings, customs clearance, local delivery—all of these depend on precise coordination.
It made me reflect on our own process at Call2Print, and I realized: this is exactly why we do things the way we do.
When you work with us, you only talk to one person: me.
Not a hotline, not a chatbot, not a different person for every step of the job. Just me.
You can email me, call me, WhatsApp me, WeChat me—whatever works for you. And you’ll always get an answer. Fast. That’s because while I’m not the one calculating prices, printing your materials, or booking the container ship, I’m the one who knows where everything is at any given time.
How? Because I’ve been using CRM systems for 22 years—long before most people even knew what that meant. We’ve been early adopters, loyal customers, and even contributors to improving the CRM we use. It’s a system that’s tightly woven into how we manage every single project, from first quote to final delivery.
That’s why we can do what most printing companies in China won’t—coordinate every part of the process for our clients, no matter how small the order or how remote the destination. Even if it’s a one-person startup based on a tiny island, we take it seriously. We’ll figure out how to ship it, how to package it, and how to make it work.
And if a vendor’s mismanagement threatens that level of service?
We walk away. Because your time matters as much as ours.
So, to our clients, new and old: you don’t need to know ten people to get one print job done. You just need to know me.